The theory of unified communications technology to assist staff collaboration and productivity and improve customer service and provide the means for IT departments to reduce operating expenses.
However, Gartner warns that the implementation of unified communications, companies must go through all the technological and organizational change - and two of these things are not necessarily the same pace. Will tend to be behind the organizational changes and technological changes in the coming years, with many parts of the information technology and systems are separate to the voice, mobility and networks.
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